25+ years of shade expertise

Questions about shade? Start here.

Answers to common questions about FiberBuilt umbrellas, fabrics, bases, ordering, wind, replacement parts, custom cushions and outdoor product care.

?
Product questions Umbrellas, materials, fabrics and performance.
Ordering & shipping Purchasing, lead times and delivery information.
Custom projects Fabrics, logos, cushions and project-specific options.
Product support Replacement parts, samples and product guidance.

FiberBuilt help center

Find the answer without digging through the website.

Search the full FAQ or narrow the questions by subject. You can also open only the questions that apply to your project and leave the rest collapsed.

Frequently asked questions

Everything you need to know.

Showing 14 questions
01 Can I purchase directly from FiberBuilt? +
Buying & Ordering

Yes. FiberBuilt products can be purchased through the company’s online store as well as through authorized online retailers and specialty outdoor-furniture dealers.

For customized umbrellas or help selecting the right product, call 866-667-8668 or contact FiberBuilt .

Visit the FiberBuilt online shop →

02 How does FiberBuilt help prevent umbrellas from flying away or being damaged in wind? +
Umbrellas & Wind

FiberBuilt umbrellas use flexible fiberglass ribs that are designed to flex under gusts rather than behaving like rigid wood or metal ribs.

The umbrella must still be secured in a properly sized and properly weighted base. Several FiberBuilt base designs also use reducers, tightening systems or through-bolts to help create a secure connection between the pole and base.

For wind-prone locations, a double-vent or extra-large vent canopy may help disperse wind energy. Umbrellas should be closed when conditions warrant and whenever they are not in use.

03 What are FiberBuilt umbrellas made of? +
Product Construction

Construction varies by collection, but FiberBuilt’s commercial umbrellas are designed around durable outdoor materials including fiberglass ribs, aluminum poles, heavy-duty hubs, molded components and corrosion-resistant hardware.

  • Flexible fiberglass rib construction
  • Heavy-duty aluminum pole options
  • Commercial-grade hubs and joints
  • Weather-resistant hardware
  • Outdoor-performance canopy fabrics

Visit the individual product page for exact specifications for each umbrella model.

04 What are FiberBuilt canopies made of? +
Fabrics

Canopy material depends on the product collection. Many commercial models use marine- or furniture-grade solution-dyed acrylic fabrics from leading outdoor textile manufacturers.

These fabrics are selected for outdoor colorfastness and resistance to normal exposure to sun, moisture, stains, mold and mildew.

Marine-grade acrylic is generally heavier and firmer, while furniture-grade acrylic has a softer hand and can coordinate well with cushions and other upholstered outdoor products.

Explore FiberBuilt fabrics →

05 Does FiberBuilt offer solar-powered charging umbrellas? +
Specialty Products

FiberBuilt has offered solar-powered umbrella solutions with charging capability for mobile devices.

Because specialty-product configurations and availability can change, contact FiberBuilt for current solar charging options and specifications.

Ask about solar-powered shade →

06 Where are FiberBuilt products made? +
Manufacturing

FiberBuilt produces and assembles many umbrellas, canopies, bases and cushions in South Florida. Product sourcing varies by collection, and some frames, components and select products are sourced internationally.

Even on several internationally sourced frame styles, canopies may be sewn and final products assembled by FiberBuilt in the United States.

For country-of-origin information on a specific model, contact FiberBuilt with the product name or model number.

07 Are bases included with an umbrella purchase? +
Bases

In most cases, the umbrella and base are sold separately so the proper base can be selected for the umbrella size, application and installation conditions.

Certain product collections may include a dedicated base. Check the individual model specifications or contact FiberBuilt before ordering.

Explore umbrella bases →

08 What are the production lead times and shipping options? +
Production & Shipping

Lead time depends on the product and the amount of customization required. FiberBuilt maintains quick-ship availability on select standard products, while custom umbrellas, shade products, bases and cushions require production time.

Orders may ship by parcel carrier, freight carrier or common carrier depending on product size, weight, quantity and destination.

Contact FiberBuilt for the current lead time on your specific product before placing a time-sensitive order.

09 How do I order replacement parts? +
Parts & Service

Contact FiberBuilt with the umbrella model and the part you need. Replacement items may include ribs, canopies, through-bolts and other service components.

Call 866-667-8668 or email sales@fiberbuiltumbrellas.com .

If the product is still under warranty, the FiberBuilt team can also help determine whether the replacement is covered.

10 Does FiberBuilt have a showroom or store? +
Showroom

FiberBuilt has an online shop and works with outdoor specialty retailers and online dealers.

FiberBuilt’s headquarters and showroom are located at 2201 W. Atlantic Blvd., Pompano Beach, Florida 33069.

View showroom and contact information →

11 Can I request fabric or finish samples? +
Samples

Yes. FiberBuilt can provide fabric swatches and finish samples to help coordinate colors and materials before an order is finalized.

For commercial projects, send the project details, desired fabric or finish and the shipping destination when requesting samples.

12 Which cushion fill is best for outdoor use? +
Cushions

The best fill depends on the amount of weather exposure, desired firmness, drying speed and budget.

  • Standard outdoor foam: comfortable and economical for more protected areas.
  • Reticulated foam: open-cell construction encourages drainage and faster drying.
  • Densified fill: compressed fiber with relatively low water retention.
  • Specialty quick-draining fill: designed to breathe, drain and maintain its shape in demanding outdoor applications.

The FiberBuilt team can recommend a fill based on the location and intended use.

13 Can FiberBuilt make replacement cushions for furniture from another manufacturer? +
Custom Cushions

Yes. FiberBuilt manufactures replacement cushions to project-specific dimensions, even when the furniture was produced by another manufacturer.

Custom options may include seat cushions, back cushions, chaise pads, bench cushions, sofa and loveseat cushions, decorative pillows and other outdoor upholstered pieces.

  • Custom dimensions
  • Outdoor fabric selection
  • Multiple fill choices
  • Contrasting welt
  • Zippers
  • Ties or attachment straps
  • Tufting and other finishing details

Explore custom cushions and pillows →

14 Can FiberBuilt customize an umbrella for my property? +
Customization

Yes. Many FiberBuilt umbrellas can be configured around the architecture, furniture and branding of the project.

  • Custom canopy fabric selections
  • Alternating canopy panels
  • Contrasting banding
  • Valances and decorative edge treatments
  • Fringe and other trim options
  • Silk-screened or embroidered logos
  • Coordinated frame finishes

Explore customization options →

No matching questions found.
Try a broader search or select “All Questions.”

Still researching?

Go deeper into the FiberBuilt learning center.

Use product pages, technical articles and direct project support when your question requires more than a general answer.

01 / PRODUCTS

Compare umbrellas

Review sizes, collections, lift systems, finishes and recommended applications.

02 / ARTICLES

Build your umbrella knowledge

Read practical guides covering wind, measuring, bases, materials, care and product selection.

03 / SUPPORT

Ask FiberBuilt

Get project-specific help with umbrellas, cushions, fabrics, bases and customization.

Didn’t find your answer?

Tell us what you’re working on.

Send your product question, project type, quantities, dimensions, photos or fabric direction and the FiberBuilt team can help guide the next step.

Contact form