The FiberBuilt Warranty
FiberBuilt Umbrellas & Cushions warranties our two piece fiberglass ribbed Garden, Patio, Terrace, Market and Beach Umbrellas, and all Wood, Cantilever and Cantina Umbrellas, as well as all Bases, Cabanas, Tents and Upholstery work for a period of one (1) year from the date of purchase, to the original purchaser, against defects in materials and workmanship. Additionally, fiberglass support ribs on our Market and 8-rib Beach Umbrellas are warranted for five (5) years from the date of purchase. Prestige Collection Umbrellas (Augusta, Bambusa, Bridgewater, Contempo, Diamante, Flight, Lucaya, Nitro, Oceana, Palm, Riva, Unico and Wattsun) and Pavilions are warranted for a period of five (5) years from the date of purchase, to the original purchaser, against defects in materials and workmanship. Our Euro Collection Umbrellas (Bali, Edge and Venice) are warranted for a period of two (2) years from the date of purchase, to the original purchaser, against defects in materials and workmanship. Wattsun’s solar panel components are also warranted for one (1) year. Fiberglass support ribs on all Prestige Collection Umbrellas and Pavilions are also warranted for five (5) years. For the warranty to apply, all umbrellas must be secured in a properly weighted base.
Though our umbrellas have successfully passed wind tests over 50 miles per hour, FiberBuilt Umbrellas & Cushions does not recommend allowing umbrellas to remain open during storms or strong winds. Customer is responsible for taking the umbrella down when winds reach unsafe conditions. Normal care and maintenance of products is required to insure years of problem free use.
Damaged umbrellas should be immediately taken out of service. This warranty does not cover the umbrella pole, crank or tilt, normal fading of fabrics and finishes and chemical stains. This warranty does not cover any damage due to acts of God, abuse, misuse or vandalism incurred to the umbrella after purchase, nor does it cover customer’s own material. For warranty to apply products must be properly cared for and maintained. Modifications made to the product after production may void warranty. This warranty does not provide coverage or reimbursement for loss of use, time, inconvenience or other damages resulting from any defect in the product. To find out more about our warranty or to file a claim, please contact our customer service department at: 866-667-8668. No returns will be accepted without prior approval.
Tilt umbrellas are recommended for residential use only. TILT UMBRELLAS ARE NOT WARRANTED IN COMMERCIAL APPLICATIONS.
Fabric options offered vary by product. Marine grade solution dyed acrylic fabrics are warranted against light fastness for a period of ten (10) years. Furniture grade solution dyed acrylic fabrics are warranted for a period of five (5) years. The fabrics are covered under a limited prorated warranty provided directly from the fabric mill. This warranty covers the fabric becoming un-serviceable because of loss of color or strength from normal exposure conditions including sunlight, mildew, rot and atmospheric chemicals.
Warranty does not cover ripped, torn or frayed fabric or seams. It does not cover labor and installation supplied by FiberBuilt Umbrellas & Cushions or any other dealer. In the event that your fabric fails, please contact us to inspect fabric, submit a claim and secure replacement fabric. All fabric must be properly maintained and cleaned regularly for the warranty to be effective. Spun Acrylic, Vinyl Coated Weaves, Customer’s Own Materials, and select marine grade fabrics do not carry an additional warranty.
Meet the Team
WE WORK FOR YOU
FiberBuilt’s expert sales department, knowledgeable customer service staff, and skilled production team are led by our distinguished Management Team. Our founders aren’t just the owners of the company, after 20 years they’re still involved on a daily basis. They’re committed, dynamic, hands on approach includes everything from operations and production to new product develop and eagerly working directly with repeat and first-time customers.
BUILT FOR COMFORT
There are many design elements and component materials that make FiberBuilt’s umbrellas both unique and superior. FiberBuilt’s state of the art fiberglass ribs are both strong and resilient. They hold up to the harshest winds, salt air and driving rain without losing their shape or weakening.